Product quality is of the utmost importance to us, however due to the nature of the products we sell, customers on occasion may have queries regarding the technical aspects of the product. In the first instance all technical queries or product issues should be made in writing by emailing If your query is something simple such as a shelf life enquiry or a technical specification request, our customer services team will be glad to help you, you should expect a response from them within 24 hrs. However if your query is more complex and requires an expect response, this will be passed to our technical team for investigation and comments, due to the time scales involved in this type of query please allow 5 working days for a response.